Customers may request a return or exchange within 7 calendar days of delivery. Products must be unused, unwashed, unaltered, and undamaged, with original tags and packaging intact. Requests must be raised through the same channel used to place the order. Website orders must be requested through the Website, while phone, chat, or email orders must be requested through the respective channel. Please provide your order number. If that channel is unavailable, contact support@yuvacollexy.com .
Once your request is approved, we will provide return instructions. Refund processing will begin only after we receive the return package’s valid AWB ID and verify courier handover. If we arrange the pickup and already hold the AWB ID, separate submission is unnecessary.
Eligible refunds will be initiated within 3–5 working days of AWB verification. Prepaid refunds will be processed through the original payment method. COD refunds will be made via bank transfer. Bank processing may take an additional 7 business days.
Exchanges depend on availability and will be dispatched after the returned product is received and checked. If a replacement is unavailable, you may choose an alternative or refund. Regular return shipping charges are borne by customer Original shipping charges are Non-Refundable. For products received damaged, defective, or incorrect, contact us promptly; verified issues will be resolved at our expense. These conditions do not limit your statutory consumer rights.